FAQs
Do soy and bee wax blend candles produce harmful chemicals when burned?
No, unlike paraffin wax candles, our soy and bee wax blend does not release harmful toxins into the air when burned, ensuring a safer environment for you and your family.
Can soy and bee wax blend candles be used around pets and children?
Yes, our candles are generally safe when used according to instructions. However, always burn candles in a well-ventilated area and keep them out of reach of children and pets.
Do soybee wax candles have a longer burn time than other types of candles?
Yes, our blend typically offers a longer burn time due to the slower and more even burn characteristics.
Are there any special care instructions for soybee waxcandles?
Trim the wick to 1/4 inch before each use and allow the wax to melt to the edges of the container during the first burn to prevent tunneling and ensure an even burn.
What are your shipping options and delivery times?
We offer a variety of shipping options to suit your needs. Standard shipping usually takes 5-7 business days, while expedited options can deliver within 2-3 business days. For international orders, delivery times may vary depending on the destination. Once your order is processed, you will receive a tracking number to monitor your shipment.
How can I track my order?
After your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. You can also check your order status directly on our website under the “Order Tracking” section.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your candles or mists, you can return them within 10 days of receipt. Please ensure the items are in their original, unopened condition. To initiate a return, contact our customer service team for instructions. Refunds will be processed to the original payment method once the returned items are received.
How do I handle a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. Provide your order number and photos of the damage or defect, and we will arrange for a replacement or refund based on your preference.
What is your privacy policy?
Your privacy is important to us. We collect and use your personal information only to process your orders and improve your shopping experience. We do not share your information with third parties except as necessary to complete your transactions or as required by law. For more details, please review our Privacy Policy on our website.
Are your room and linen mists safe to use on all fabrics?
Our room and linen mists are designed to be gentle and effective on most fabrics. However, we recommend testing a small, inconspicuous area first to ensure there are no adverse reactions. Avoid using mists on delicate or easily stained fabrics.
How long does the scent of the mists last?
The longevity of the scent depends on factors such as room size, ventilation, and fabric type. On average, our mists provide a lasting fragrance for several hours to a full day. For a stronger scent, you can reapply as needed.
How should I care for my Cosset Candles to ensure the best burn quality?
Trim the wick to 1/4 inch before each use, burn the candle for at least 2-3 hours on the first burn to prevent tunneling, and keep it away from drafts.
Do you offer wholesale or bulk pricing for larger orders?
Yes, we offer wholesale pricing for retailers and bulk pricing for larger orders. Please contact our customer service for more information.
What is the best way to store unused candles?
Store candles in a cool, dry place away from direct sunlight and high temperatures. Avoid storing them in humid areas to maintain their quality.
Do you ship internationally?
Yes, we ship internationally. Shipping rates and delivery times may vary depending on the destination. Please check our shipping policy for more details.