Processing Time: Orders are typically processed within 3 – 5 business days. During peak seasons or promotions, processing times may vary, and we appreciate your patience.

Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order. We offer standard and expedited shipping options to accommodate your needs.

Delivery Time: Standard shipping within the United States typically takes 3-7 business days. International shipping times vary depending on the destination, ranging from 7-21 business days. Please note that customs processing may impact delivery times for international orders.

Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order’s progress directly through our website or the carrier’s website.

Return and Exchange Policy

30-Day Satisfaction Guarantee: We want you to love your Cosset Candles purchase. If you are not completely satisfied with your order, you may return it for a full refund or exchange within 10 days of purchase.

Return Eligibility: To be eligible for a return or exchange, items must be unused and in the same condition as received. Original packaging and proof of purchase are required.

How to Initiate a Return or Exchange:

1. Contact our customer service team at [insert email address] within 30 days of receiving your order.
2. Provide your order number and reason for return or exchange.
3. Our team will guide you through the return process and provide a return shipping label if applicable.

Refunds: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items. Shipping fees are non-refundable unless the return is due to our error.

Exchanges: If you wish to exchange an item for a different size, color, or scent, please follow the return process outlined above. Once we receive your returned item, we will ship the exchange item to you promptly.

Damaged or Defective Items: In the rare event that your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as needed, including any return shipping costs incurred.

Contact Us: If you have any questions about our Shipping/Return and Exchange Policy, please reach out to our customer service team at [insert contact information]. We are here to assist you and ensure your experience with Cosset Candles is exceptional.